Returns and refunds
The Client may return the products within 14 days maximum as from the delivery of the products. However, products which are personalized to the Client's order cannot be returned, except if they are not compliant with the order.
In case of an exchange or a reimbursement request, the Client shall send back the products in their original packaging, undamaged with all their accessories, if any, use guide, documents and purchase proof at the following address:
Arc Middle East LLC
Attn. Customer Service
P.O. Box 3248
Ras Al Khaima
United Arab Emirates
The Client must take reasonable care of any products that he/she wishes to return and not use them.
AME will not be responsible for any loss or damage caused to the products during their possession by the Client and may reject the request to return, exchange or refund.
The expenses related to the return of the products shall be supported by AME and are identical to those paid at the time of the purchase order.
In case of return of the products, AME will reimburse the Client, free of charge, of all the sums paid, except the expenses related to the return of the products. The reimbursement shall occur within 14 days as from the receipt of the products by AME using the same means of payment as the Client used for the initial transaction, unless agreed otherwise.
In the case of faulty, damaged or incorrectly supplied goods, AME may offer the Client a substitute or replacement product instead of a refund. In any case, the Client must return the faulty, damaged or incorrect products to AME in the same condition as supplied.
It is understood that the products are in conformity with these TCS if they: (i) comply with the description given by AME and possess the qualities that have been presented in the Site; (ii) are fit for the purposes for which goods of this kind are normally used; (iii) show the quality and performance which are normal in goods of the same type and which can reasonably be expected. To the extent permitted by law, AME excludes all warranties, except those that may not be excluded legitimately.